NOTE: The complain should be raised against damaged product within 3 days after the product received.
In general, an item may be eligible for return within the applicable return window if it fulfills one or more of the following conditions
1. If the product Was delivered in a physically damaged condition
-We will exchange the damaged part with no extra added cost.
2. Is different from what was ordered
-We will exchange the product with the original product ordered
with no extra cost.
3. You can return the goods within 10 days of purchase with actual receipt
Note: We will accept the return only if it is initiated within 3 days of the product received.
1. Product Mismatch from the ordered size
2. Faulty Product
The Return Process :
1. Repack the product in original packing.
2. Write a request letter with Reason for return
3. Send the paket Product + Request letter + Invoice copy it thru any courier with door delivery Back to
Herokids division, PT Hero Intiputra.
Refund Process :
• Defected goods should be returned within max 3 days in unused condition. One we receive the goods in our warehouse we will check the product within 24-48 hours for its condition and process the refund within 7 days from the day we receive the goods back.
• We will pay for the same original amount paid by buyer.